This Privacy Policy explains how Pukamuka collects, uses, stores, transfers and protects personal data of users of www.pukamuka.com and customers of Pukamuka services.

Pukamuka provides international shopping assistance, international shopping address, parcel receipt, processing, consolidation and delivery coordination services to Ukraine.

This Policy applies when you:

• visit the website;
• submit an application for access to the Pukamuka Club;
• create an account;
• use Pukamuka services;
• place an order;
• request shopping assistance;
• make a payment;
• request support;
• communicate with us;
• interact with our forms, systems or communication channels.

Pukamuka generally acts as the controller for data collected directly from users and customers.

In certain situations, affiliated entities, payment providers, logistics partners, warehouses, carriers, customs brokers, IT providers, consultants or compliance partners may act as Pukamuka processors or independent controllers depending on their specific role.

We may collect the following categories of data.

4.1. Identification Data

• first and last name;
• date of birth, if required;
• identity documents, if needed for verification, customs, delivery, fraud prevention or compliance;
• internal customer code;
• information necessary for parcel identification.

4.2. Contact Data

• email address;
• phone number;
• country;
• city;
• delivery address;
• postal code;
• preferred contact method.

4.3. Account Data

• login data;
• order history;
• account status;
• communication settings;
• delivery preferences;
• Club access data;
• interactions with the service.

4.4. Order and Parcel Data

• product links;
• product names;
• product descriptions;
• product categories;
• quantity;
• declared value;
• seller store;
• country of purchase;
• invoices, receipts or order confirmations;
• tracking number;
• weight and dimensions;
• parcel or product photographs, if requested or necessary;
• order status;
• delivery status;
• data required for customs.

4.5. Payment Data

We may process:

• amount paid;
• payment method;
• currency;
• payment status;
• transaction reference;
• invoices;
• refunds;
• history of costs related to orders;
• internal balance related to orders, if available in the system.

Pukamuka does not store full bank card details.

Payments are processed by authorised payment service providers or third-party payment partners.

Pukamuka is not a bank, payment institution, electronic money institution, money transfer service or financial services provider.

4.6. Technical Data

• IP address;
• device type;
• browser;
• operating system;
• online identifiers;
• cookies;
• pages visited;
• actions performed on the website;
• technical error data;
• security logs;
• session data.

4.7. Compliance Data

We may process data necessary for:

• fraud prevention;
• abuse prevention;
• sanctions checks;
• checks regarding prohibited or restricted goods;
• operational risk assessment;
• compliance with payment partner requirements;
• compliance with carrier requirements;
• compliance with customs, tax or legal requirements;
• protection of Pukamuka's rights and customers.

4.8. Communication Data

• emails;
• form messages;
• support requests;
• complaints;
• order instructions;
• communications via chat, phone or other available channels.

We may collect data:

• directly from you;
• from your website account;
• from completed forms;
• from communications with you;
• from online stores;
• from carriers;
• from warehouses and logistics partners;
• from customs brokers;
• from payment providers;
• from anti-fraud or compliance providers;
• from public sources or public registers where necessary and permitted by law.

We process data for:

6.1. Service Provision

• reviewing access applications;
• creating and managing accounts;
• processing orders;
• identifying parcels;
• receiving, processing and consolidating parcels;
• coordinating delivery;
• communicating with customers;
• providing additional services;
• administering refunds;
• customer support.

6.2. Payments and Invoicing

• processing payments;
• issuing invoices;
• cost accounting;
• refunds;
• internal reconciliation;
• accounting and tax records.

6.3. Customs and Logistics

• preparing necessary documents;
• transferring data to customs brokers, couriers or authorities;
• declaring goods;
• calculating taxes, where applicable;
• clarifying parcel content.

6.4. Security, Anti-Fraud and Compliance

• preventing fraud;
• preventing abuse;
• checking prohibited or restricted goods;
• sanctions screening;
• protecting the service and customers;
• investigating incidents;
• complying with requirements of payment partners, banks, carriers and authorities.

6.5. Service Improvement

• analysing website use;
• optimising forms;
• improving customer experience;
• testing functions;
• developing internal processes.

6.6. Marketing

We may send commercial communications, news or offers only where there is a valid legal basis, such as your consent or another basis permitted by applicable law.

You may unsubscribe at any time.

We process data based on:

• performance of a contract;
• steps requested before entering into a contract;
• compliance with legal obligations;
• Pukamuka's legitimate interest;
• your consent, where required.

Legitimate interest may include service security, fraud prevention, account administration, protection of Pukamuka's rights, service improvement and operational communications.

We may disclose data, strictly as necessary, to:

• Pukamuka affiliated entities;
• authorised employees and contractors;
• IT providers;
• hosting providers;
• CRM providers;
• email providers;
• customer support providers;
• website analytics providers;
• payment providers;
• banks and payment processors;
• compliance and anti-fraud partners;
• warehouses;
• logistics partners;
• couriers and carriers;
• customs brokers;
• customs authorities;
• tax authorities;
• competent public authorities;
• legal, tax, accounting advisers or auditors.

We do not sell personal data.

Pukamuka services involve international shopping, processing, transport and cross-border delivery. Data may therefore be transferred outside Romania, the European Union, the European Economic Area or Ukraine.

Such transfers may be necessary for:

• parcel receipt;
• order processing;
• communication with online stores;
• delivery;
• customs;
• payments;
• technical support;
• cloud services;
• compliance.

For international transfers, we apply reasonable contractual, technical and organisational safeguards in accordance with applicable law.

We keep data only as long as necessary for the purposes for which it was collected.

As a general rule:

• account data is kept for the duration of the account;
• order data is kept for the time necessary to provide the service and thereafter according to legal obligations;
• payment and invoicing data is kept according to applicable tax and accounting periods;
• compliance data may be kept as long as necessary for fraud prevention, sanctions, disputes or legal obligations;
• marketing data is kept until consent is withdrawn or the purpose ends;
• technical data is kept for reasonable periods necessary for website security and operation.

Subject to applicable law, you may have the following rights:

• right of access;
• right to rectification;
• right to erasure;
• right to restriction of processing;
• right to object;
• right to data portability;
• right to withdraw consent;
• right not to be subject to a decision based solely on automated processing, where provided by law;
• right to lodge a complaint with the competent authority.

In Romania, the competent authority is the National Supervisory Authority for Personal Data Processing.

To exercise your rights, contact support@pukamuka.com.

Before responding to a request, we may ask you to confirm your identity.

We apply reasonable technical and organisational measures to protect data against:

• unauthorised access;
• loss;
• destruction;
• alteration;
• unauthorised disclosure;
• misuse.

Such measures may include access controls, internal access limitation, system security, incident monitoring, internal procedures and contractual obligations for providers.

Pukamuka services are intended for persons who are at least 18 years old.

We do not knowingly collect data from minors. If we learn that we have collected data from a minor without a legal basis, we will take reasonable steps to delete such data.

Please do not send sensitive data through forms or messages unless it is specifically requested and necessary for a legal, customs, compliance or delivery purpose.

Pukamuka may use automated or semi-automated tools for security, anti-fraud, technical checks, order filtering, risk identification or access administration.

Such tools may flag an application, account, order, parcel or payment for additional review.

Pukamuka does not use automated processing to produce significant legal effects for the Customer without the possibility of human review where required by applicable law.

We may send operational messages regarding:

• application status;
• Club access;
• your account;
• orders;
• parcels;
• payments;
• delivery;
• customs;
• security;
• changes to legal documents;
• requests for additional information.

These messages are not marketing communications.

Pukamuka may update this Policy when the law, service model, technical infrastructure, providers or internal processes change.

The current version is published on the website.

PERSONAL BUYER LOGISTICS S.R.L.

Registered office: Iaşi County, Municipality of Iaşi, Grigore Ureche Street, No. 3, basement, Class Office Center, office no. 10, at the Law Office of Duhnea Dana Elena, Bl. GH. SONTU

Unique Registration Code: 54614158

Trade Register Number: J2026029213001

EUID: ROONRC.J2026029213001

Email: support@pukamuka.com

This Policy explains the Pukamuka rules regarding:

• refunds, cancellations and returns;
• shipping, estimated delivery times and parcel processing;
• warehouse operations and parcel handling;
• prohibited goods, restricted goods and compliance rules.

This document supplements the Public Service Contract, Terms and Conditions, Privacy Policy and Cookie Policy published on www.pukamuka.com.

If there is any difference between a general rule and a specific rule in this Policy, the specific rule shall apply to the relevant situation.

Pukamuka provides international shopping assistance, parcel receipt, parcel processing, sorting, temporary storage, consolidation, repacking, forwarding and delivery coordination services to Ukraine.

Pukamuka may perform or coordinate postal, courier, forwarding, warehouse and delivery-related operations directly or through logistics partners, warehouses, postal operators, couriers, customs brokers, fulfilment partners and transport providers.

Pukamuka is not a bank, payment institution, electronic money institution, financial services provider, money transfer service, currency exchange service, investment platform or financial marketplace.

Any amounts paid by the Customer are used exclusively for the Customer's orders, shopping assistance services, warehouse processing, shipping, taxes, customs-related costs, third-party fees and other costs directly related to Pukamuka services.

Pukamuka does not allow its services to be used for money transfers between persons, cash withdrawals, financial balance top-ups, currency exchange, investments, sanctioned activities, fraud, money laundering, terrorist financing, or the purchase, transport or processing of prohibited or restricted goods.

Pukamuka aims to provide a clear, fair and predictable refund policy.

Refunds are handled depending on the stage of the order, the nature of the service performed, costs already incurred, the seller's store rules, carrier rules, customs requirements and applicable law.

The Customer understands that Pukamuka services may involve several independent parties, including online stores, payment providers, carriers, warehouses, couriers, customs brokers and public authorities. Costs charged by such third parties may be non-refundable.

The Customer may have a statutory right to withdraw from a distance contract within the term and under the conditions provided by applicable law.

For Pukamuka services, the right of withdrawal may be exercised before the requested service has been performed or before Pukamuka has incurred costs on behalf of the Customer.

If the Customer requests the performance of the service to begin before the expiry of the statutory withdrawal period, the Customer understands and accepts that:

• services already performed cannot be cancelled retroactively;
• costs already incurred may be deducted;
• fully performed services may no longer be refundable, to the extent permitted by law;
• costs charged by stores, payment providers, carriers, couriers, warehouses, customs brokers or public authorities may be non-refundable.

The Customer may request cancellation of an order if:

• the shopping request has not yet been processed;
• the product has not yet been purchased;
• the parcel has not yet been received, processed or shipped;
• the requested service has not yet been performed;
• cancellation is allowed by the seller, carrier or other parties involved.

Pukamuka will review each cancellation request based on the actual stage of the order.

Cancellation may be refused or limited if:

• the product has already been purchased;
• the seller does not accept cancellation;
• the product has already been shipped by the seller;
• the parcel has already been received and processed;
• the parcel has been sorted, consolidated, repacked, photographed or prepared for dispatch;
• the parcel has been handed over to a carrier;
• payment, processing, shipping, storage, return, customs or other third-party costs have already been incurred;
• the order involves customised goods, time-sensitive goods, restricted goods or situations where return is not possible.

Pukamuka may grant a full or partial refund in the following cases:

• the product could not be purchased;
• the seller cancelled the order;
• the Customer paid more than the amount required;
• the Pukamuka service was not performed;
• the final service cost is lower than the amount paid;
• there is an unused internal balance related to the Customer's orders;
• applicable law requires a refund;
• Pukamuka reasonably decides that a refund is justified.

The following amounts may be refunded:

• amounts paid for products that were not purchased;
• overpaid amounts;
• amounts related to services not performed;
• unused internal balance, if the system allows a refund;
• other amounts that must be refunded under applicable law.

Unless otherwise required by law, the following amounts are not refundable:

• payment provider fees;
• currency conversion costs;
• store or seller fees;
• domestic shipping costs in the seller's country;
• receipt costs;
• processing costs;
• warehouse handling costs;
• sorting costs;
• photography costs;
• external inspection costs;
• consolidation costs;
• repacking costs;
• storage costs;
• international shipping costs;
• return shipping costs;
• customs duties;
• VAT, excise duties or other taxes;
• customs broker fees;
• carrier costs;
• services already performed;
• costs caused by incorrect information provided by the Customer;
• costs caused by ordering prohibited or restricted goods.

If the Pukamuka system displays an internal balance, such balance is only an internal record of amounts related to the Customer's orders, services, shipping, refunds or costs.

This balance:

• is not a bank account;
• is not an electronic wallet;
• is not electronic money;
• is not a payment service;
• is not a deposit;
• does not generate interest;
• cannot be used for transfers to other persons;
• cannot be withdrawn in cash;
• cannot be used outside Pukamuka services;
• cannot be used for currency exchange, investments or payments to third parties unrelated to the Customer's orders.

Refunds of any internal balance are made only through available and permitted payment methods, subject to fraud prevention, sanctions, compliance and identity verification requirements.

Pukamuka will process refund requests within a reasonable time after receiving all necessary information.

The actual time for the Customer to receive funds depends on:

• the payment method used;
• the Customer's bank;
• the payment provider;
• the card scheme;
• fraud prevention checks;
• compliance requirements;
• any disputes or investigations.

Pukamuka is not responsible for delays caused by banks, card schemes, payment processors or other third-party providers.

Refunds are usually made using the same payment method used by the Customer, if such method is available and permitted.

If a refund through the original payment method is not possible, Pukamuka may request additional information and may propose an alternative method, subject to legal, fraud prevention, sanctions and compliance requirements.

Pukamuka does not issue refunds to third parties who are not related to the Customer's order.

Return to the seller may be available only if:

• the seller accepts the return;
• the return period has not expired;
• the product is eligible for return;
• the product has not already been shipped internationally to Ukraine;
• the product is not a prohibited or restricted item that cannot be returned;
• the Customer pays the return costs;
• the return is allowed by the carrier, applicable law and the seller's rules.

Pukamuka does not guarantee that the seller will accept the return.

If the product is defective, incorrect, incomplete or differs from the seller's description, Pukamuka may, where possible, assist the Customer with information or operational steps for return or communication with the seller.

Pukamuka is not the manufacturer of the product and does not guarantee the quality, authenticity, functionality or conformity of products sold by third-party stores.

Any commercial warranty or product-related right applies according to the rules of the seller, manufacturer and applicable law.

If the Customer initiates a chargeback, payment dispute or complaint through a bank or payment processor, Pukamuka may suspend the processing of the order, delivery, refund or account access until the situation is clarified.

Pukamuka may provide payment providers, banks or authorities with relevant information regarding the order, payment, delivery, communication with the Customer and services performed.

This section explains how Pukamuka coordinates the receipt, identification, sorting, warehouse processing, consolidation, dispatch and delivery of parcels to Ukraine.

Pukamuka is not always the actual carrier. Delivery may be performed through couriers, carriers, warehouses, logistics partners, customs brokers and other third parties.

Pukamuka may provide or coordinate:

• an international shopping address;
• receipt of parcels at warehouses or partner centres;
• parcel identification;
• parcel registration;
• sorting and warehouse handling;
• temporary storage;
• weighing and measuring of parcels;
• photography of parcels or products;
• external inspection;
• parcel consolidation;
• repacking;
• preparation of shipping documents;
• preparation for customs processing;
• international delivery to Ukraine;
• handover to a local courier;
• support with customs formalities;
• return to the seller, if possible.

Pukamuka or its logistics partners may perform warehouse operations required for the processing and delivery of parcels.

Warehouse operations may include:

• receipt of parcels;
• visual external inspection;
• scanning and internal registration;
• matching the parcel with the Customer account;
• sorting by route, destination, product category or service type;
• temporary storage;
• weighing and measuring;
• labelling;
• photography, if requested or required;
• consolidation;
• repacking;
• preparation of transport documents;
• preparation for customs processing;
• handover to international or local carriers;
• return processing, if available.

Pukamuka may change the sequence of warehouse operations depending on the route, product category, customs requirements, carrier requirements, operational workload, safety considerations or compliance checks.

Warehouse operations do not include product authentication, technical testing, quality expertise or confirmation of conformity with the seller's description, unless expressly agreed in writing as a separate service.

The availability of routes, international addresses and services may vary depending on:

• the seller's country;
• the warehouse country;
• the transit country;
• the destination country;
• the product category;
• the product value;
• the parcel weight and dimensions;
• carrier rules;
• customs requirements;
• operational restrictions;
• sanctions or compliance requirements.

Pukamuka may modify, limit, suspend or temporarily close certain routes or services for operational, legal, logistics, customs, security or compliance reasons.

A parcel is accepted into the Pukamuka logistics process only after it has been received, identified and registered by Pukamuka or its logistics partner.

Pukamuka may refuse to accept, process or forward a parcel if:

• the parcel is not properly addressed;
• the Customer code or required identifier is missing;
• the recipient data is incomplete or incorrect;
• the parcel cannot be matched to a Customer account;
• the packaging is damaged, open, transparent, unsafe or unsuitable for transport;
• the parcel contains or may contain prohibited or restricted goods;
• the parcel exceeds accepted size, weight, value or category limits;
• the parcel may create legal, customs, operational, safety, reputational or compliance risk.

Acceptance of a parcel for processing does not mean confirmation that the contents are lawful, safe, correctly declared, compliant with customs rules or eligible for delivery.

The Customer is responsible for ensuring that the parcel is suitable for international transport, unless repacking is specifically performed by Pukamuka or its logistics partner.

The packaging must correspond to the weight, shape, size, nature and fragility of the contents and must protect the goods during handling, sorting, storage, loading, unloading, customs inspection and international transportation.

Fragile goods must be properly protected with suitable materials, such as bubble wrap, air cushions, separators, foam, cardboard protection, shock-absorbing materials or other protective packaging.

Sharp edges, glass items, electronics, liquids, cosmetics, perfumes and high-value goods must be packed in a way that reduces the risk of damage, leakage, pressure, impact or accidental opening.

Pukamuka may refuse, repack, reinforce, hold or return a parcel if the packaging is unsafe, damaged, unsuitable, transparent, leaking, open, contaminated or otherwise not fit for transport.

Repacking by Pukamuka does not guarantee full protection against damage and does not remove the Customer's responsibility for the nature of the goods and the risks of transportation.

Pukamuka may apply maximum size, weight and declared value limits for parcels depending on the country, route, carrier, warehouse, product category and customs requirements.

Unless a different limit is displayed in the Customer account or confirmed by Pukamuka, acceptance of oversized, overweight or high-value parcels is subject to prior approval.

Pukamuka may refuse, hold, split, return or require special handling for parcels that exceed the accepted operational limits.

For high-value goods, Pukamuka may request:

• invoice or proof of purchase;
• proof of payment;
• additional identification;
• declared value confirmation;
• insurance selection, if available;
• special delivery or handling instructions.

If the Customer declares a value lower than the actual value, any compensation, customs processing or claim may be limited to the declared value, where permitted by law.

Delivery times displayed or communicated by Pukamuka are estimates, unless Pukamuka expressly confirms a guaranteed delivery time in writing.

Delivery times may depend on:

• the seller's processing time;
• domestic delivery time to the warehouse;
• parcel receipt and identification;
• warehouse workload;
• sorting;
• consolidation;
• repacking;
• photography;
• compliance checks;
• preparation of customs documents;
• international transport;
• customs procedures;
• local carriers;
• weather conditions;
• holidays;
• logistics disruptions;
• authority checks;
• force majeure.

Pukamuka is not responsible for delays caused by stores, carriers, couriers, authorities, customs, banks, payment processors or other third parties.

A parcel may be received at the international address or partner warehouse only if it complies with Pukamuka requirements.

The Customer must correctly indicate:

• first and last name;
• customer code, if assigned;
• full address;
• phone number, if required;
• tracking number;
• information requested by Pukamuka.

If the information is incomplete or incorrect, the parcel may be delayed, refused, impossible to identify or returned.

Pukamuka may identify a parcel based on:

• the Customer's name;
• customer code;
• tracking number;
• order data;
• data received from the store;
• data received from the carrier;
• external labels;
• information available in the system.

If a parcel cannot be identified, it may be held separately until clarification.

Pukamuka may request documents or additional information from the Customer for identification purposes.

If the Customer does not register a parcel or does not provide the necessary information, processing may be delayed.

For unregistered, unidentified or insufficiently documented parcels, Pukamuka may:

• request additional information;
• hold the parcel until identification;
• charge storage fees, if applicable;
• refuse processing;
• return the parcel, if possible;
• dispose of the parcel in accordance with applicable law and rules if it remains unclaimed.

Shipping costs may depend on:

• actual weight;
• volumetric weight;
• parcel dimensions;
• product category;
• delivery route;
• delivery method;
• carrier costs;
• requested additional services.

Pukamuka may weigh and measure the parcel after receipt.

If there is a difference between the data provided by the store and the data measured at the warehouse, the data measured by the warehouse or carrier may be used to calculate the final cost.

The Customer may request consolidation of several parcels if the service is available.

Consolidation may reduce the number of shipments but does not guarantee a reduction in the final cost.

Pukamuka may refuse consolidation if:

• the products are fragile;
• the products are incompatible;
• the products require separate transport;
• there is a risk of damage;
• customs or logistics requirements apply;
• the parcel contains restricted goods;
• the carrier does not accept consolidation.

Pukamuka may repack parcels for:

• product protection;
• volume reduction;
• removal of unnecessary packaging;
• transport preparation;
• compliance with carrier requirements;
• compliance with customs requirements;
• security.

Repacking does not guarantee elimination of damage risk and does not guarantee a reduction in the final shipping cost.

If the service is available, the Customer may request parcel photography or external inspection.

External inspection is not:

• technical testing;
• functional testing;
• quality expertise;
• brand authentication;
• confirmation of product originality;
• confirmation that the product conforms to the seller's description.

Pukamuka may indicate visible damage, visible discrepancies or operational issues, but does not guarantee product quality, authenticity or functionality.

Where available, Pukamuka or its logistics partners may provide electronic tracking of the parcel during the stages of receipt, sorting, warehouse processing, dispatch, international transportation, customs processing and final delivery.

Tracking information is provided for operational convenience and may be updated with delay depending on the carrier, warehouse, customs authority or local delivery partner.

Pukamuka may provide or request proof of receipt, proof of dispatch, proof of handover to a carrier or proof of delivery, where such proof is available from the relevant logistics partner or carrier.

Proof of delivery may include electronic confirmation, courier status, delivery scan, recipient confirmation, locker delivery confirmation, carrier report or other operational evidence.

Delivery to Ukraine may be performed through logistics partners, international carriers, local couriers or other delivery companies.

The Customer is responsible for providing the correct delivery address, phone number, recipient name and other necessary information.

If the address is incorrect or incomplete, the parcel may be delayed, returned, redirected or delivered with additional costs.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the phone number is invalid, customs clearance is not completed, payment is not made, the recipient refuses the parcel, or the local carrier cannot complete delivery, Pukamuka or its logistics partner may take one or more of the following actions:

• notify the Customer;
• request additional information;
• arrange a second delivery attempt, if available;
• redirect the parcel, if possible;
• hold the parcel at a delivery point or warehouse;
• return the parcel to the sender, seller or warehouse;
• charge additional storage, redirection, return or handling costs;
• dispose of the parcel in accordance with applicable law and operational rules if it remains unclaimed.

The Customer is responsible for all costs caused by failed delivery, refusal, incorrect address, incomplete recipient data, unpaid charges, customs issues or failure to respond to Pukamuka requests.

The Customer is responsible for:

• accurate product description;
• indication of the real value;
• provision of invoices, receipts or requested documents;
• payment of customs duties, VAT, excise duties, brokerage fees and other mandatory costs;
• compliance with import rules in the destination country.

The Customer authorises Pukamuka and its partners to transmit the necessary information to carriers, customs brokers, customs authorities, tax authorities or other competent authorities.

Authorities may request additional documents, modify the declared value, apply taxes, hold the parcel or refuse import.

If the Customer receives a damaged parcel, the Customer must inform Pukamuka as soon as possible and provide:

• order number;
• tracking number;
• photographs of the outer parcel;
• photographs of the inner packaging;
• photographs of the damaged product;
• proof of product value;
• description of the issue;
• courier report or statement, if available.

Pukamuka will review the situation and, where possible, assist the Customer in the claim process with the carrier or relevant partner.

Pukamuka cannot guarantee that the carrier will approve compensation.

If a parcel is lost or cannot be delivered, Pukamuka will review the situation together with the carriers or partners involved.

Compensation, if applicable, depends on:

• carrier rules;
• available insurance;
• declared value;
• documents provided;
• nature of the product;
• compliance with prohibited and restricted goods rules;
• outcome of the investigation.

Pukamuka is not liable for losses caused by incorrect information provided by the Customer, prohibited goods, undeclared restricted goods, customs refusal, authority decisions or force majeure.

If a parcel is lost, stolen, totally destroyed, partially damaged or partially missing during the logistics process, Pukamuka will review the claim based on the available evidence, carrier rules, declared value, insurance availability, service type and applicable law.

Compensation, where applicable, may be limited to:

• the declared value of the goods, if a declared value or insurance service was selected and accepted;
• the amount approved by the carrier or logistics partner;
• the shipping fee paid for the affected service;
• another amount required by mandatory applicable law.

If the Customer declared a value lower than the actual value, compensation may be limited to the declared value, where permitted by law.

No compensation is payable where the loss, damage or delay was caused by:

• incorrect or incomplete information provided by the Customer;
• unsuitable packaging;
• prohibited or restricted goods;
• customs refusal or authority decision;
• force majeure;
• natural properties of the goods;
• seller's actions or omissions;
• recipient's refusal or failure to collect the parcel;
• failure to provide documents requested for investigation.

Pukamuka may require photographs, videos, the original packaging, proof of value, carrier report, customs documents or other evidence before reviewing a claim.

Pukamuka may offer a free storage period.

After expiry of this period, storage fees may apply.

If a parcel remains unidentified, unpaid, unclaimed or without instructions, Pukamuka may:

• request clarification;
• charge storage fees;
• suspend processing;
• return the parcel, if possible;
• dispose of the parcel in accordance with applicable law and rules.

Pukamuka may open, inspect, photograph, weigh, measure or repack parcels if necessary for:

• identification;
• security;
• compliance;
• checking for prohibited goods;
• customs requirements;
• carrier requirements;
• bank or payment processor requirements;
• parcel protection;
• fraud prevention;
• resolution of a claim.

This section sets out the rules regarding goods that may not be purchased, received, processed, consolidated, transported, imported, exported or delivered through Pukamuka services.

Pukamuka applies these rules in order to comply with applicable law, customs requirements, carrier rules, bank requirements, card scheme rules, payment processor rules, compliance partner requirements and standards for the prevention of fraud, sanctions breaches and illegal activities.

The Customer is responsible for ensuring that the ordered product can be lawfully purchased, transported, exported, imported and delivered.

The Customer declares that they:

• will not order prohibited goods;
• will not hide the true nature of the product;
• will not declare a false value;
• will not provide false documents;
• will not use the service for sanctioned persons or entities;
• will not use the service for fraud, money laundering, terrorist financing or sanctions evasion;
• will provide additional documents upon Pukamuka's request.

The Customer may not use Pukamuka services for the following categories of goods:

43.1. Weapons, Ammunition and Military Products

• firearms;
• weapon components;
• ammunition;
• magazines;
• explosives;
• grenades;
• military devices;
• restricted tactical equipment;
• accessories or parts that may be used for weapons;
• dual-use goods without the required authorisations.

43.2. Drugs, Controlled Substances and Illegal Products

• illegal drugs;
• controlled substances;
• narcotic substances;
• drug consumption products;
• restricted chemical precursors;
• products illegal in the country of origin, transit or destination.

43.3. Medicines and Restricted Pharmaceutical Products

• prescription medicines;
• medicines without required documents;
• restricted pharmaceutical products;
• hormones;
• steroids;
• medical products requiring special authorisation;
• products that cannot be lawfully imported into Ukraine or transported on the relevant route.

43.4. Alcohol, Tobacco and Nicotine

• alcohol, if transport or import is prohibited;
• tobacco;
• cigarettes;
• cigars;
• electronic cigarettes;
• vapes;
• vape liquids;
• nicotine products;
• other products subject to excise or age-related restrictions.

43.5. Cash, Financial Instruments and Documents

• cash;
• coins;
• bank cards;
• prepaid cards;
• cheques;
• securities;
• bonds;
• identity documents;
• passports;
• permits;
• official documents;
• documents that may be used for fraud or false identification.

43.6. Counterfeit Goods and Intellectual Property Infringements

• counterfeit products;
• unauthorised replicas;
• copies of branded products;
• products infringing trademarks, copyrights, patents or other intellectual property rights;
• labels, packaging or accessories intended for product falsification.

43.7. Dangerous Materials

• toxic materials;
• radioactive materials;
• flammable substances;
• corrosive substances;
• compressed gases;
• hazardous chemicals;
• damaged batteries or batteries not accepted by carriers;
• dangerous goods requiring special transport;
• goods classified as dangerous goods and not accepted on the relevant route.

43.8. Animals, Biological Products and Perishable Goods

• live animals;
• restricted plants;
• restricted seeds;
• biological products;
• medical samples;
• blood or derived products;
• perishable foods not accepted for transport;
• products requiring temperature-controlled transport, if such service is not available.

43.9. Sanctioned Goods or Goods with Sanctions Risk

• goods intended for sanctioned persons, entities or countries;
• goods originating from sanctioned persons, entities or countries;
• goods prohibited under sanctions of the European Union, United States, United Kingdom, Romania, Ukraine or other applicable jurisdictions;
• goods that may be used to evade sanctions.

43.10. Other Prohibited Goods

• any goods prohibited by law;
• any goods prohibited by carriers;
• any goods prohibited by customs authorities;
• any goods prohibited by banks, card schemes or payment processors;
• any goods that Pukamuka considers to present legal, operational, financial, reputational or compliance risk.

Some products may be accepted only with prior approval, additional documents or special conditions.

Such products may include:

• perfumes;
• cosmetics;
• dietary supplements;
• packaged food products;
• electronics with batteries;
• luxury goods;
• jewellery;
• watches;
• fragile goods;
• high-value goods;
• goods requiring certificates;
• goods that may require additional customs checks;
• goods with brand protection or counterfeiting risk;
• goods that may require special transport.

Pukamuka may refuse to process restricted goods if it cannot ensure lawful, safe and compliant transport.

Perfumes, cosmetics, liquids, aerosols, creams and similar products may be subject to special restrictions.

Pukamuka may request:

• confirmation of product type;
• invoice or proof of purchase;
• quantity;
• composition or product information;
• confirmation that the product is for personal use;
• carrier approval.

Pukamuka may refuse such products if the route, carrier or law does not allow transport.

Dietary supplements and packaged food products may be restricted or refused depending on:

• composition;
• country of origin;
• destination country;
• customs requirements;
• available documents;
• carrier rules;
• payment processor restrictions.

Pukamuka does not guarantee that supplements or food products can be imported or delivered.

Electronics with batteries, lithium batteries, power banks, devices with accumulators and similar products may be subject to special restrictions.

Pukamuka may refuse transport if:

• the product is damaged;
• the battery is separate and not accepted;
• the carrier does not accept the product;
• documents are insufficient;
• the product is classified as dangerous goods;
• the route does not allow transport.

Luxury goods and high-value products may require:

• invoice;
• proof of payment;
• additional verification;
• insurance;
• special transport;
• recipient confirmation;
• additional customs procedures.

Pukamuka may refuse processing if there is a risk of fraud, counterfeiting, sanctions, payment dispute, undeclared value or insufficient documents.

Pukamuka may refuse, block, return, suspend, destroy or stop processing a parcel, to the extent permitted by law, if:

• the product is prohibited;
• the product is restricted and cannot be safely processed;
• the Customer does not provide documents;
• information is false, incomplete or contradictory;
• there is suspicion of fraud;
• there is sanctions risk;
• there is risk of money laundering or terrorist financing;
• the carrier refuses the product;
• authorities require such action;
• the bank, card scheme or payment processor flags a risk;
• continued processing may create legal, financial, operational or reputational risk.

The Customer is responsible for all costs caused by ordering, receipt, blocking, return, storage, destruction or processing of a prohibited or restricted good, including:

• storage fees;
• return fees;
• shipping fees;
• customs duties;
• brokerage fees;
• authority fees;
• destruction costs;
• third-party fees;
• legal costs;
• damages caused to Pukamuka or its partners.

Pukamuka may conduct checks regarding:

• Customer identity;
• order data;
• source of funds, if required;
• ordered product;
• seller store;
• country of origin;
• destination country;
• sanctions lists;
• fraud risk;
• counterfeiting risk;
• compliance with carrier and payment processor requirements.

Pukamuka may request additional documents before processing an order or parcel.

The Customer may not:

• declare a value lower than the real value;
• hide the nature of the product;
• change the product description to avoid restrictions;
• provide false invoices;
• provide false documents;
• use another person to avoid checks;
• split orders to avoid taxes, limits, sanctions or customs rules.

In such cases, Pukamuka may suspend or close the account, refuse the service and inform competent authorities if necessary or permitted by law.

The list of prohibited and restricted goods may be changed at any time, without prior notice, if there are changes in:

• applicable law;
• carrier rules;
• customs requirements;
• bank requirements;
• payment processor rules;
• card scheme rules;
• sanctions requirements;
• operational or reputational risks.

The Customer must check the applicable rules before ordering a product.

The Customer may submit a claim to:

support@pukamuka.com

The claim must include:

• Customer's name;
• email associated with the account;
• order number;
• tracking number;
• description of the issue;
• photographs or video, if applicable;
• relevant documents;
• proof of product value;
• any relevant communication with the store, carrier or courier.

Pukamuka will review claims within a reasonable time.

To resolve a claim, Pukamuka may request additional information from the Customer, carriers, warehouses, stores, customs brokers, payment providers or other partners involved.

Pukamuka may refuse to review a claim if the required information is not provided or if the claim is submitted too late to allow investigation.

Pukamuka may update this Policy when there are changes to the services, applicable law, payment partner requirements, carrier requirements, customs requirements, compliance risks or internal processes.

The current version is published on the website and applies from the moment of publication, unless otherwise stated.

PERSONAL BUYER LOGISTICS S.R.L.

Registered office: Iaşi County, Municipality of Iaşi, Grigore Ureche Street, No. 3, basement, Class Office Center, office no. 10, at the Law Office of Duhnea Dana Elena, Bl. GH. SONTU

Unique Registration Code: 54614158

Trade Register Number: J2026029213001

EUID: ROONRC.J2026029213001

Main business activity CAEN: 5320 — Other postal and courier activities

Email: support@pukamuka.com

This Public Service Contract is concluded between:

PERSONAL BUYER LOGISTICS S.R.L., a company registered under the laws of Romania, with the company details indicated above,

and

the individual who accesses the website, creates an account, submits an order, uses the services, uses an international address, hands over or receives a parcel through the Pukamuka logistics process, or makes a payment, hereinafter referred to as the "Customer".

The Customer accepts this Contract by any of the following actions:

• using the website;
• submitting an application;
• creating an account;
• placing an order;
• using an international address provided through Pukamuka;
• requesting postal, courier, warehouse, forwarding, processing, delivery or shopping assistance services;
• registering a parcel;
• making a payment;
• confirming acceptance in the account, form or checkout flow.

If the Customer does not agree to this Contract, the Customer must not use Pukamuka services.

Pukamuka makes the contractual terms available to the Customer in a format that allows saving and reproduction.

Pukamuka provides services related to international shopping assistance, parcel receipt, parcel identification, sorting, temporary storage, warehouse processing, consolidation, repacking, forwarding, postal/courier handling and international delivery coordination.

Services may include:

• provision of an international shopping address;
• receipt of parcels at warehouses, postal/courier points or partner centres;
• parcel identification and registration;
• warehouse handling and sorting;
• temporary storage;
• weighing and measuring;
• parcel photography;
• external or operational inspection;
• parcel consolidation;
• repacking;
• preparation for dispatch;
• handover to international or local carriers;
• customs-related support;
• coordination of delivery to Ukraine;
• return to sender or seller, where possible;
• shopping assistance services, where available;
• other services displayed on the website or in the Customer account.

Pukamuka provides international shopping assistance, postal, courier, forwarding, warehouse, parcel processing, consolidation and delivery coordination services.

Pukamuka is not a bank, payment institution, electronic money institution, financial services provider, money transfer service, currency exchange service, investment platform or financial marketplace.

Pukamuka does not receive funds for saving, investment, lending, person-to-person transfer, currency exchange, cash withdrawal or other independent financial services.

Any amounts paid by the Customer are used exclusively for:

• payment of products, if shopping assistance is requested;
• service fees;
• parcel receipt;
• warehouse handling;
• processing;
• sorting;
• consolidation;
• repacking;
• storage;
• shipping;
• delivery coordination;
• customs duties;
• VAT, if applicable;
• payment provider fees;
• carrier or other third-party fees;
• other costs directly related to the Customer's orders and parcels.

Pukamuka does not provide cash-on-delivery, payment collection, money transfer or financial settlement services unless such service is expressly enabled as a separate partner-supported or regulated service.

Pukamuka provides services related to the receipt, identification, sorting, temporary storage, processing, consolidation, repacking, forwarding and delivery coordination of parcels.

Depending on the route, country, product category and operational model, Pukamuka may act as a logistics coordinator, warehouse operator, forwarding service provider, courier service coordinator or postal/courier service provider, directly or through authorised partners, subcontractors, carriers, warehouses, customs brokers and local delivery operators.

The services may include:

• receipt of parcels at an international address or partner warehouse;
• internal registration and identification of parcels;
• sorting and warehouse handling;
• temporary storage;
• weighing and measuring;
• external inspection;
• photography;
• repacking;
• consolidation;
• preparation for dispatch;
• handover to international or local carriers;
• customs-related support;
• delivery coordination to the recipient;
• return to sender or seller, where possible.

Pukamuka may use third-party carriers, postal operators, warehouses, couriers, customs brokers, fulfilment partners and logistics subcontractors for the performance of the services.

Acceptance of a parcel into the Pukamuka logistics process does not mean confirmation that the goods are lawful, safe, correctly declared, compliant with customs rules or eligible for delivery.

Pukamuka may refuse, suspend, hold, return or stop processing any parcel if its processing may create legal, customs, logistics, safety, operational, financial, sanctions, fraud, reputational or compliance risk.

Pukamuka is not the manufacturer of products purchased by the Customer.

Pukamuka does not guarantee:

• product availability in third-party stores;
• authenticity of products sold by third parties;
• product quality;
• conformity with the store description;
• commercial warranties of the manufacturer or seller;
• the store's decision to accept or refuse an order;
• the store's dispatch time to the international warehouse.

The product-related relationship may exist between the Customer and the third-party seller, depending on the specific order model and documents issued.

Pukamuka provides services related to order processing, parcel handling and delivery coordination, not commercial warranties for the product, except where expressly required by law or this Contract.

Depending on the service model, the Customer may act as the recipient, beneficiary of the logistics service, person giving delivery instructions, or person responsible for providing product, customs and delivery information.

The Customer is responsible for ensuring that all information required for parcel identification, customs processing, delivery, return or claim handling is accurate, complete and provided on time.

Pukamuka may rely on information provided by the Customer, seller, carrier, warehouse, payment provider or customs broker for operational processing of the parcel.

Services are available to individuals who are at least 18 years old.

The Customer represents and warrants that they:

• have legal capacity to enter into this Contract;
• provide accurate and complete information;
• use the services for lawful purposes;
• do not use the services for fraudulent, unauthorised commercial, sanctioned or illegal activities;
• do not order prohibited or restricted goods;
• comply with applicable laws in the seller's country, transit country and destination country.

The Customer may use Pukamuka services by:

• purchasing a product directly from an online store and using an international address;
• requesting shopping assistance;
• registering a parcel in the account;
• providing data required for identification, processing, customs and delivery.

Pukamuka may refuse, suspend or cancel an order or parcel processing if:

• the product is unavailable;
• payment cannot be processed;
• the store refuses the sale;
• information provided is incomplete or incorrect;
• there is fraud risk;
• the product is prohibited or restricted;
• there is sanctions risk;
• there is customs, logistics, legal or reputational risk;
• the carrier or payment partner refuses processing;
• continuing the order or parcel processing may breach bank, payment processor, card scheme, carrier or compliance partner rules.

A parcel is accepted into the Pukamuka logistics process only after it has been received, identified and registered by Pukamuka or its logistics partner.

Pukamuka may refuse to accept, process or forward a parcel if:

• the parcel is not properly addressed;
• the Customer code or required identifier is missing;
• the recipient data is incomplete or incorrect;
• the parcel cannot be matched to a Customer account;
• the packaging is damaged, open, transparent, unsafe or unsuitable for transport;
• the parcel contains or may contain prohibited or restricted goods;
• the parcel exceeds accepted size, weight, value or category limits;
• the parcel may create legal, customs, operational, safety, reputational, sanctions, fraud or compliance risk.

Acceptance of a parcel for processing does not mean confirmation that the contents are lawful, safe, correctly declared, compliant with customs rules or eligible for delivery.

Service prices may be displayed on the website, in the Customer account, in an offer, invoice or communication sent to the Customer.

The total cost of an order or parcel may include:

• product price;
• shopping assistance fees;
• domestic shipping costs in the seller's country;
• receipt costs;
• warehouse handling costs;
• processing costs;
• sorting costs;
• consolidation costs;
• repacking costs;
• storage costs;
• international shipping costs;
• local delivery costs;
• additional services;
• customs duties;
• VAT or other taxes;
• payment provider fees;
• third-party fees or costs.

The Customer is responsible for paying all costs applicable to their order or parcel.

Payments may be made through methods available on the website or in the Customer account.

Payments may be processed by third-party payment service providers.

Pukamuka may refuse to process an order or parcel if payment is not confirmed or if the payment provider, bank, card scheme or compliance partner flags a risk.

The Customer is responsible for the accuracy of payment data and availability of funds.

Pukamuka may request additional information to verify a payment, order, parcel or Customer identity where necessary for fraud prevention, compliance, sanctions, disputes or payment partner requirements.

The Customer may have a statutory right to withdraw from a distance contract in the cases provided by applicable law.

For Pukamuka services, the Customer may request cancellation before the service is performed.

If the Customer requests the service to start before expiry of the statutory withdrawal period, the Customer understands that:

• services already performed cannot be cancelled retroactively;
• costs already incurred may be deducted;
• fully performed services may no longer be refundable, to the extent permitted by law;
• third-party costs, including carrier, warehouse, payment processor, store, customs or authority costs, may not be refundable if already incurred.

Refunds may be made in the following cases:

• the product could not be purchased;
• the store cancelled the order;
• there was an overpayment;
• the service was not performed;
• the Customer has unused internal balance, if the system allows it;
• other cases provided by law or Pukamuka rules.

Already incurred costs are not refundable, including payment provider fees, store fees, processing fees, warehouse handling fees, shipping costs, storage fees, return costs, customs costs, third-party costs and services already performed.

Refunds are made through available and permitted payment methods within a reasonable time.

If the Pukamuka system displays an internal balance, it is exclusively an internal record of amounts related to the Customer's orders, parcels, services, shipping, refunds or costs.

This balance:

• is not a bank account;
• is not an electronic wallet;
• is not electronic money;
• is not a payment service;
• is not a deposit;
• does not generate interest;
• cannot be used for transfers to other persons;
• cannot be withdrawn in cash;
• cannot be used outside Pukamuka services;
• cannot be used for currency exchange, investments or payments to unrelated third parties.

The Customer may not use Pukamuka services for prohibited or restricted goods.

The list may include, without limitation:

• weapons;
• weapon components;
• ammunition;
• explosives;
• dangerous fireworks;
• drugs;
• controlled substances;
• prescription medicines;
• restricted pharmaceuticals;
• medical products without required documents;
• alcohol, where transport or import is prohibited;
• tobacco;
• nicotine products;
• cash;
• bank cards;
• identity documents;
• passports;
• securities;
• raw precious metals;
• precious stones without documents;
• counterfeit goods;
• products infringing intellectual property rights;
• toxic materials;
• radioactive materials;
• flammable substances;
• corrosive substances;
• batteries or dangerous products not accepted by carriers;
• live animals;
• non-accepted perishable goods;
• sanctioned goods;
• any goods prohibited by law, carriers, customs authorities, banks, card schemes, payment processors or compliance partners.

Pukamuka may refuse, block, return, suspend, destroy or stop processing any parcel or product that breaches these rules, to the extent permitted by law.

The Customer declares that they:

• are not a sanctioned person;
• do not act on behalf of a sanctioned person;
• do not use the services for persons, entities, countries, products or activities subject to sanctions;
• do not use the services for fraud, money laundering, terrorist financing, sanctions evasion or other illegal activities.

Pukamuka may conduct compliance checks and request additional information.

Pukamuka may refuse or suspend services if there is sanctions risk, fraud risk, illegal activity risk, breach of payment partner rules, carrier rules or customs requirements.

The Customer is responsible for:

• accurate product description;
• indication of the real value;
• provision of invoices, receipts or requested documents;
• payment of customs duties, VAT, excise duties, brokerage fees and other mandatory costs;
• compliance with import rules in the destination country.

The Customer authorises Pukamuka and its partners to transmit necessary information to carriers, customs brokers, customs authorities, tax authorities or other competent authorities.

Authorities may request additional documents, modify the declared value, apply taxes, hold the parcel, return it, destroy it or refuse import.

Pukamuka may set a free storage period.

After this period expires, storage fees may apply.

If a parcel is not claimed, identified, paid for or shipped within a reasonable time, Pukamuka may:

• request additional information;
• charge storage fees;
• return the parcel, if possible;
• suspend processing;
• dispose of the parcel in accordance with applicable law and operational rules.

Pukamuka has the right to open, inspect, photograph, weigh, measure or repack parcels where necessary for:

• identification;
• security;
• checking prohibited goods;
• customs requirements;
• parcel protection;
• reduction of weight or volume;
• fraud prevention;
• requirements of carriers, banks, payment processors, card schemes or authorities.

Where available, Pukamuka or its logistics partners may provide electronic tracking during receipt, sorting, warehouse processing, dispatch, international transportation, customs processing and final delivery.

Tracking information is provided for operational convenience and may be updated with delay depending on the carrier, warehouse, customs authority or local delivery partner.

Proof of delivery may include electronic confirmation, courier status, delivery scan, recipient confirmation, locker delivery confirmation, carrier report or other operational evidence.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the phone number is invalid, customs clearance is not completed, payment is not made, the recipient refuses the parcel, or the carrier cannot complete delivery, Pukamuka or its logistics partner may:

• notify the Customer;
• request additional information;
• arrange a second delivery attempt, if available;
• redirect the parcel, if possible;
• hold the parcel at a delivery point or warehouse;
• return the parcel to the sender, seller or warehouse;
• charge additional storage, redirection, return or handling costs;
• dispose of the parcel in accordance with applicable law and operational rules if it remains unclaimed.

The Customer is responsible for all costs caused by failed delivery, refusal, incorrect address, incomplete recipient data, unpaid charges, customs issues or failure to respond to Pukamuka requests.

If a parcel is lost, stolen, totally destroyed, partially damaged or partially missing during the logistics process, Pukamuka will review the claim based on available evidence, carrier rules, declared value, insurance availability, service type and applicable law.

Compensation, where applicable, may be limited to:

• the declared value of the goods, if a declared value or insurance service was selected and accepted;
• the amount approved by the carrier or logistics partner;
• the shipping fee paid for the affected service;
• another amount required by mandatory applicable law.

If the Customer declared a value lower than the actual value, compensation may be limited to the declared value, where permitted by law.

No compensation is payable where the loss, damage or delay was caused by:

• incorrect or incomplete information provided by the Customer;
• unsuitable packaging;
• prohibited or restricted goods;
• customs refusal or authority decision;
• force majeure;
• natural properties of the goods;
• seller's actions or omissions;
• recipient's refusal or failure to collect the parcel;
• failure to provide documents requested for investigation.

Pukamuka is liable for services performed within the limits set by this Contract and applicable law.

Pukamuka is not liable for:

• quality of products sold by third parties;
• authenticity of products sold by third parties;
• decisions of online stores;
• delays caused by sellers;
• customs delays;
• authority decisions;
• refusal of processing by banks or payment processors;
• prohibited or restricted goods;
• incorrect data provided by the Customer;
• unsuitable packaging;
• force majeure;
• indirect losses, lost profit or commercial damages.

The Customer is responsible for:

• accuracy of data provided;
• legality of products ordered;
• suitability of packaging, unless repacking was expressly performed by Pukamuka;
• payment of costs;
• compliance with customs requirements;
• provision of necessary documents;
• compliance with this Contract;
• damages caused to Pukamuka or third parties by false information, fraud, abuse or prohibited goods.

Pukamuka may suspend, limit or terminate Customer access if:

• the Customer breaches this Contract;
• there is suspected fraud;
• there is sanctions risk;
• prohibited goods are ordered;
• the Customer does not provide requested documents;
• payment is not made;
• parcel processing creates legal, financial, operational, customs, safety or reputational risk.

Pukamuka is not liable for failure or delay caused by events outside its reasonable control, including:

• war;
• military action;
• strikes;
• pandemics;
• natural disasters;
• customs restrictions;
• sanctions;
• authority decisions;
• logistics disruptions;
• IT outages;
• cyberattacks;
• unavailability of third-party services.

Pukamuka may amend this Contract when services, law, partner requirements, technical infrastructure, logistics routes, warehouse operations or operational model changes.

The current version is published on the website.

Continued use of the services after publication of changes constitutes acceptance of the updated version.

This Contract is governed by Romanian law, unless mandatory applicable rules provide otherwise.

The parties will attempt to resolve disputes amicably.

If a dispute cannot be resolved amicably, it shall be submitted to the competent courts according to applicable law.

PERSONAL BUYER LOGISTICS S.R.L.

Registered office: Iaşi County, Municipality of Iaşi, Grigore Ureche Street, No. 3, basement, Class Office Center, office no. 10, at the Law Office of Duhnea Dana Elena, Bl. GH. SONTU

Unique Registration Code: 54614158

Trade Register Number: J2026029213001

EUID: ROONRC.J2026029213001

Email: support@pukamuka.com